24 Hour ServiceHenley Funeral Directors
Emily House
5 Warley Road
West Midlands B68 9RZ
Tele. No. 08000 566 564

What to do in the event of a death

Whether it is expected or sudden, death can bring bewilderment and confusion. Our telephones are answered 24 hours a day to provide advice and assistance to those in the early stages of bereavement. Below is a brief guide to the procedures when a death occurs, but if you would like clarification, please do not hesitate to contact us.

A Death at Home

When a loved one dies at home, the first call should be to the GP. Often a doctor, either the deceased’s GP during Surgery hours, or an out of hours Doctor, will attend to confirm that death has occurred, and will give permission for the deceased to be transferred to our premises. Sometimes, if a Registered Nurse is in attendance, it will not be necessary for a doctor to attend. You can contact us, irrespective of the time of day, once either the doctor or nurse has given permission for the deceased to be transferred to our premises, and we will aim to attend within the hour.

If the death was sudden or unexpected, the doctor may contact the Coroner, and it may be necessary for the deceased to be taken to the Coroner’s Mortuary for further investigation of the death.

A Death in a Care Home

When a death occurs, the Care Home will contact us and make the necessary arrangements for the transfer to our premises. If your loved one is in a Care Home, it may be prudent to check that they have on file the necessary information about which Funeral Home you would like them to contact.

A Death in Hospital

In most Hospitals, it is not possible for us to collect the deceased until the death has been registered and, in the case of cremation, once certain paperwork has been completed by the Hospital Doctors.

Registration of a Death

Registration of a death is something that the funeral director cannot affect. Wherever possible a close family member should attend the registrars in the area where the death occurred. If the death occurred at home or in a care home, the Medical Certificate required to register the death will be available from the deceased’s GP. If the deceased was a Hospital In-patient at the time of death, this certificate will usually be available from the Hospital. Please contact us for further information about registration, or download our Registration leaflet from the downloads menu opposite.

The Coroner

In the case of a sudden, unexpected or industry related death, a Coroner is required to investigate the circumstances of death. It then becomes the Coroner's responsibility to determine how and why an individual died. The Coroner and their officers are working in your interest and will always keep you up to date with any issues that may affect the funeral arrangements.

There may be no Medical Certificate of Death issued. Instead the Coroner will forward the relevant documents to the Registrars Office to enable you to register in the usual way.

Making Funeral Arrangements

In the early stages following a death, you may experience delays in obtaining a Medical Certificate, or registering the death. It is not necessary to wait until you have registered the death before you contact us regarding the Funeral Arrangements please get in touch as soon as you are ready. Even if we cannot proceed with arranging a time and date for the funeral, if we know your wishes we can be ready to put the necessary arrangements into place as soon as the necessary clearance is obtained.

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